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Fare Rules



All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

All uncheck special fares on following airlines are non refundable tickets
JetLite
Date Change Penalty
Rs.500 (airline cancellation fee) + difference in airfare (if any)
Baggage Restriction
Adult: 15, Child: 15, Infant: 0
Eligibility
The fare is only applicable if booked online.
Payment Ticketing
Upon realization of the payment, the ticket(s) will be dispatched through courier company to the delivery address given at the time of booking. The processing time can vary from 1-2 days depending upon the city of delivery. The shipping details will be sent to you via email.
For e-tickets/Prepaid ticket advices (PTA), the e-ticket number or PTA details will be sent to you via email upon realization of full payment.
Cancellation and Refunds
The fare is subject to date change and cancellation penalty.
The cancellation before departure (if allowed) needs to be done at least 72hrs prior.
The Penalty will be waived off only in case of death of passenger or family member (Death Certificate Required). The Penalty will not be waived if upgrading to a higher class.
The cancellation penalties mentioned above may vary if the cancellation is not done as per the set guidelines.
Combination
This fare cannot be combined with any other fare
Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to the customer.
Until the payment is realized in full, the booking is subject to cancellation by the airline or Flightraja without prior notice.
If the payment is not approved on given credit card number (s), the customer will be notified as soon as possible. In such a scenario the customer needs to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
Should there be any error on the booking/ticket; the customer should report the same within 24 hours of getting the confirmation email or product receipt, the former holding priority.
Flightraja is not responsible for loss/damage of shipment by the courier company.
Flightraja is not responsible for any schedule change by the airline after issuance of the ticket, but will inform the customer of the same.
All tickets are subject to date change and cancellation penalties with exception of some tickets being non-refundable but reusable at a later date as per the rules of the airline. Partially or half utilized tickets are non-refundable.
Before the commencement of your air travel, please check that you possess all the valid documents required for travel - Valid Photo ID, air tickets, etc. Contact airline for further details.
If you require any further assistance, our travel consultants are available 24/7 and can be reached via phone or email.

Fare can not be combined with any other fare type.Tickets are non endorsable, non refundable and non reroutable.
Change in Reservation is not permitted.

Refund
If unused portion of the ticket is presented for refund more than 01 hr. of flight departure, INR 1000 will be charged as refund charges. If the same is presented within 01hr of flight departure, basic fare is forfeited. All taxes and surcharge are refundable of unused sectors.
No Show
A NO-SHOW will render tickets and reservation invalid. Tickets will be considered for refund after deducting 100% of the Nett Fare
Re routing
Not permitted.
Upgrade
Change to Higher or lower fare not permitted.
Flight Disruption or Cancellation
In the event of flight disruption/cancellation of flights or flight reschedule more than 01hr, full refund is permitted or passenger can be accommodated in the next available flight. In such case change in reservation is allowed only once. Tickets cannot be endorsed to other carriers for any reason.
Baggage Allowance
15kg.
Note Piece concept is not allowed
Excess baggage charges
1.1% of the Normal Economy class INR basic fare.
Passenger ID
Passengers MUST carry their photo ID's while CHECK-IN. Jet Airways reserves the right to check passengers ID at any point of time .
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Kingfisher Red
CLASS OF SERVICE
Kingfisher Red offers a all economy seating configuration and hence only one class of service. There is no business class or first class service on Kingfisher Red flights.
CHECK IN
Check-in counters open 2 hours prior to the scheduled departure. Passengers need to check-in two hours prior to the scheduled departure. Check-in counters close strictly 30 minutes prior to the scheduled departure, regardless of whether the flight is off-schedule. Boarding will be denied without refund, If you do not comply with the Check-In deadline. Passengers should be at the boarding gate/ security hold area at least 20 minutes prior to departure. Absence to do so will be termed as a "no show" passenger. We reserve the right to deny you boarding (without refund) if you do not present yourself at the boarding gate after clearing security procedures 15 minutes prior to departure. Groups of 10 and above need to check in 90 minutes before the scheduled departure. Kingfisher Red has a policy of free seating and does not provide pre-assigned seat numbers during boarding on any of its flights.

Passengers who have purchased their tickets online or through the call center using their credit card should produce their credit card at the time of Check-in. Further, such passengers, if they do not possess a valid E-Ticket should also collect their tickets at the Kingfisher Red Airport Counters before they arrive at the Check-in Counter. Passengers who have to collect their e-ticket from the reservation counters should plan to be at the airport well in advance of departure of their flight so as to be able to check-in before the check-in counters close.

All Passengers must carry valid Photo ID Proof at the time of check in without which check - in will be denied. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund.

The following are considered to be valid photo identification documents:
  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • Photo Credit Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer being government and reputed private sector organizations
In case the passenger does not posses any of the above documents, the passenger should carry any other relevant attested document that contains a recent photograph of the passengers

In addition, passengers who have booked by using their credit card should produce the credit card at the time of check-in. If the holder of the credit card is not the passenger, then the passenger should possess the following documents that should be produced during check-in:.
  • An authorization letter from the holder of the card authorizing the use of the card for the purchase of the tickets. The letter should contain the name of the passengers, date of journey and the sector on which the journey is made.
  • A photocopy of both sides of the credit card self attested by the credit card holder
  • A photo ID of the passenger.
  • Children traveling on the Kingfisher Red flight should carry their school identification cards or any other photo identification proof along with them. Valid birth certificates of infants will have to be produced at the time of check-in for age proof. Passengers who cannot provide sufficient identification will be denied boarding.
Infant Policy
  • An infant is defined as an individual under the age of two. To verify the infant's age for travel, the valid birth certificate of the infant will have to be shown at the time of check-in, else a full ticket will have to be purchased.
  • The charge for carriage of infants is 10% of the basic fare plus taxes per infant.
  • Maximum one infant per adult can be booked. Seats will not be provided to the infants and they will have to be carried on the accompanying adult's lap.
  • If the infant reaches the age of 2 years prior to the return journey, they will have to pay the applicable fare, taxes, fees and charges for that part of the journey.· Tickets for infants can be purchased at any point of sale.
  • Superflier / Valueflier package holders can purchase tickets for infants at the Airport 2 hours prior to departure. Apart from the ticket fare and taxes, modification fee of Rs 200/- will also have to be paid on booking at the airport. Infant ticket booked through the package will result in a full ticket for the infant; therefore it is advisable to book infant tickets at the Airport counters instead of booking through the package.
  • The standard re-scheduling and cancellation policies are applicable for infant tickets well.
  • Baby seats / prams are not allowed in the cabin of the aircraft.
  • Infants do not have any baggage allowance.
CHANGE IN FLIGHT TIMINGS
Kingfisher Red schedules are subject to change without notice. Kingfisher Red will notify all passengers of any scheduled change via email or SMS sent to the mobile numbers they provide at the time of booking. Please ensure that the passenger's mobile number is entered while booking tickets.
There will be no phone calls made to inform passengers. Every passenger is requested to kindly confirm, either with the call centre at (your city code) - 39008888 or the travel agent to confirm the status of the flight 6 hrs prior to the scheduled departure of the flight.
DELAYS, CANCELLATIONS & CHANGES IN SCHEDULE

In case of circumstances beyond its control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labor, fuel or facilities, or labor difficulties of Air Deccan or others all actual, threatened or reported), Kingfisher Red may, without notice, cancel or delay a flight.

Cancellation

If due to any of the above mentioned circumstances, Air Deccan cancels a flight, the passenger has the option to:

  • FREE RESCHEDULE: Travel on a flight on the same sector either 1 week prior or 1 week later from the date of the cancelled flight (subject to availability). OR
  • Take full refund for the ticket as paid for by the passenger (if the passenger has paid by credit card, then the amount is rolled back onto his / her card within 30 working days). The passenger will be required to collect the refund from the point of purchase within 1 month of the date of travel.

Delays

In case Kingfisher Red advances or delays a flight beyond 2 hours from the scheduled time of departure, the passenger has the option to:

  • FREE RESCHEDULING: Travel on a flight on the same sector either 1 week prior or 1 week later from the date of the delayed flight (subject to availability). OR
  • Take full refund for the ticket as paid for by the passenger (if the passenger has paid by credit card, then the amount is rolled back onto his / her card within 40 working days). The passenger will be required to collect the refund from the point of purchase within 1 month of the date of travel. The rescheduling charges (if any) which are incurred by the passenger will not be refunded.

Note: Inability of the passenger to either re-schedule or cancel the ticket before the departure of the flight in case of flight delay beyond 2 hours, will result in the passenger becoming a no-show after which re-scheduling or cancellation of the ticket will not be possible.


Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Carrier as to the dates or time of departure or arrival or as to the operation of any flight.

FLIGHT DISRUPTIONS DUE TO FOG AND BAD WEATHER
For certain months in the year especially Mid-December and Mid-January, due to poor visibility, dense fog and bad weather in North India some flights may be cancelled, re-scheduled, indefinitely delayed or diverted to other airfields. These circumstances are completely beyond the control of the airline and are governed by relevant regulatory authorities.

In such cases Kingfisher Red's responsibility will be restricted to transporting the passenger only to the destination booked. The airline will not be liable / able to provide alternate transport, accommodation or refreshments at any point in time and the passengers will have to make their own arrangements.

Kingfisher Red informs all passengers about change in flight schedules through SMS alerts to the mobile numbers entered while booking tickets. Therefore, it is imperative for all passengers to enter their mobile numbers while making bookings to receive SMS alerts about change in flight schedules.
SCHEDULE
Carrier undertakes to use its best efforts to carry the passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage. Schedules are subject to change without notice and Carrier assumes no responsibility for making connections.

Passengers are requested to kindly call the call centre at (your city code) -39008888 or logon to the website at www.airdeccan.net to confirm the scheduled departure of the flight. Kingfisher Red can only send information via SMS to the number given by passengers at the time of booking.
BAGGAGE ALLOWANCE
Maximum Check -In Baggage allowed per Adult/Child is 15 Kgs. No baggage is allowed for infants. Passengers are permitted to carry only one piece of Cabin Baggage weighing a maximum of 10 kgs per passenger and not exceeding 20x14x9 inches in dimension. Due to airport security regulations, no cabin baggage is allowed on the Jammu - Delhi and Srinagar - Delhi flight, however checked-in baggage allowance is 15 kgs per passenger on these flights.

Excess baggage is charged at Rs.70/Kg on all Airbus and ATR flights.

Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations. Kingfisher Red does not take any responsibility for security removed articles like dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas etc, which are not permitted to be carried in hand baggage. These articles will not be forwarded or kept in safe keeping by the airline.
BOARDING
When you check-in you will be given a numbered boarding card. Passengers should be at the boarding gate at least 20 minutes prior to departure. Boarding closes 20 minutes prior to departure. We reserve the right to deny boarding and cancel your reservation without refund, if you do not meet the Boarding Deadline. Kingfisher Red reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/ stretcher borne which may not be deemed safe by the airline
SEATING
Kingfisher Red has a policy of free seating and does not provide pre-assigned seat numbers during boarding. Children aged below 15 years and passengers aged above 60 years will not be allowed to sit near the emergency exits due to security reasons on any of Kingfisher Red flights Kingfisher Red also has priority boarding for women traveling with children, elderly passengers and special cases.
RESCHEDULING
Rescheduling of the ticket is only possible ahead of 04 hours prior to flight departure. No change is possible within 04 hours of flight departure. Within 4 hours before departure, it is only possible to cancel the reservation. Rescheduling fee of Rs. 200 per passenger along with fare difference will be charged for any postponements/advancements.
  • Route changes are not permitted on any reservation.
Difference in Fares while Rescheduling
Since our fares are dynamic, the differential fare will be collected as below.
  • If the applicable basic fare is more than the current basic fare, the difference amount will be charged to the passenger along with a Rescheduling Fee of Rs. 200 per passenger (either advance/postpone).
  • If the applicable basic fare is less than the current basic fare, the difference amount WILL NOT BE REFUNDED to the passenger and the Rescheduling Fee of Rs. 200 per passenger (either advance/postpone) will be charged.
AT ANY POINT OF TIME, THERE WILL NEVER BE A REFUND IF THE APPLICABLE BASIC FARE IS LESS THAN THE CURRENT BASIC FARE

Tickets booked under Superflier/Valueflier can be re-scheduled only once per passenger per sector as per the terms and conditions under .
these schemes.
CANCELLATIONS
Kingfisher Red offers the lowest fares in India and provides a reliable service on a point-to-point basis. Kingfisher Red's model is built on the assumption of extremely high seat occupancy and the company has to be fairly sure that such low fares are availed by passengers who will make the journey. At the same time, Kingfisher Red is aware that unexpected situations may lead to change in travel plans of passengers. The company's cancellation policies balance such different requirements.

CANCELLATIONS BY PASSENGER

Kingfisher Red offers the lowest fares in India and provides a reliable service on a point-to-point basis. Kingfisher Red's model is built on the assumption of extremely high seat occupancy and the company has to be fairly sure that such low fares are availed by passengers who will make the journey.

Kingfisher Red does not allow for cancellations of any tickets. Only Rescheduling of Tickets is allowed.

NO REFUND is given if the passenger cancels his / her ticket.

Tickets booked under the Frequent Flier Schemes will neither be re-instated nor will any monetary refund be given for cancellation.

NO REFUND is given to ‘No Show’ passengers who do not report either at the check-in counter or the boarding gate on time.

(A confirmed passenger will be considered a no-show if he / she does not reschedule / cancel the ticket 4 hours prior to the scheduled time of departure).

There will be NO REFUND for tickets purchased under any Fare category.



Force Majeure Conditions
In case of flight cancellation / delay / grounding / re-directing due to Force Majeure conditions, the terms and conditions relating to cancellation charges will not apply and the airline will not be obligated to pay any refund.

SPECIAL SERVICES
Kingfisher Red offers its passengers some special services Passengers are requested to mention the requirement of these services at the time of making the booking. Kingfisher Red reserves the right to deny these services to passengers if not requested in advance.

Wheelchair facility for old/physically handicapped people. Only 4 wheelchair passengers will be accepted per flight. Wheelchair requirement must be specified at the time of booking. This requirement will incur a charge of Rs. 200/- which will have to be paid at the check-in counter and a receipt will be issued for the same. Wheelchair passengers must report at the boarding gate 60 minutes prior to the scheduled departure of the flight. Kingfisher Red reserves the right to deny wheelchairs to passengers if not requested in advance.

Unaccompanied minors will be allowed to travel at an additional charge of Rs 500/- per child. The payment will have to be made at the check-in counter. A receipt will be issued on payment of cash.
POINT TO POINT AIRLINE
Kingfisher Red is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of passengers or their baggage to other flights, whether operated by Kingfisher Red or another carrier and does not assume any responsibility to ensure the connections for onward flights on Kingfisher Red services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances, Kingfisher Red will not provide for accommodation, refreshments nor will it provide or arrange for alternate mode of travel.
FARES AND CHARGES
Kingfisher Red fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals. Applicable Fares are subject to change as per the Carrier's regulations. Kingfisher Red Fares are subject to change without notice.

We are required by the Government to charge and collect Passenger Service Fee (PSF) as applicable. Besides, an insurance charge is also levied. All the above taxes and Government levies are collected along with the basic fare at the time of issuance of the ticket. Any additional taxes, surcharges, cess, duty, levies and/or any other charges of such nature imposed by lawful authority on the tickets shall be directly paid by the passenger to the Airline at the time of Check-In. Applicable fares are those published by or on behalf of carrier or, if not published, constructed in accordance with Carrier's Regulations.

Kingfisher Red has a single fare policy for adults and children on all its flights. There are no differential fares for children.

Agents shall be allowed to collect applicable taxes from customers and the agent shall be obligated to give a receipt there to and shall maintain all records
MODIFICATIONS TO A TICKET

The passenger is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference.

Once the ticket has been issued, the name of the passenger cannot be changed.

A modification fee of Rs 600/- per request will be charged for changes to be made to the reservation.

BAGGAGE
Kingfisher Red does not accept responsibility for unsuitably packed,perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage. Passengers are requested not to carry any valuables in their checked in baggage. Kingfisher Red will not take responsibility in event of loss/damage of the same in transit. Kingfisher Red is not liable for the delay in delivery of checked in baggage that has not been uplifted. Kingfisher Red is not liable for damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of restricted baggage on termination of journey, shall be prima facie evidence that the baggage has been delivered correctly and in good condition. Kingfisher Red does not have a through check in facility for baggage. Carrier's liability for loss,delay or damage to baggage is limited to Rs. 450.00 per kilo Carrier assumes no responsibility for fragile or perishable articles. Incase of delayed delivery of baggage or damaged baggage, it is mandatory to fill the PIR (property irregularity report) upon arrival

Articles that may be carried in addition to the free baggage allowance
  • A small camera and/or a pair of binoculars
  • Infant's food for consumption in flight and infant's carrying basket
  • An overcoat wrap or blanket.
  • An umbrella or walking stick.
  • A lady's handbag, lady's pocketbook or lady's purse
  • A reasonable amount of reading matter for the flight
  • A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the passenger's use provided that the passenger is dependent upon them.
  • Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried.
  • Dry ice in quantities not exceeding 2 kilograms (5 pounds) per passenger, used to pack perishables, as carry-on baggage only.
  • Alcoholic Beverages: With approval of the carrier(s), small oxygen cylinders for medicines use and small carbon dioxide gas cylinders worn by passenger for the operation of mechanical limbs.
NON-SMOKING FLIGHTS
All flights operated by Kingfisher Red are non-smoking flights. The Government of India prohibits smoking on all domestic flights. Smoking inside toilets is also prohibited and as a precautionary measure, toilets are fitted with sensors for smoke detection.
MOBILE PHONES
For safety reasons, passengers are advised to switch of their mobile phones during the entire duration of the flight including take-off and landing procedures since they may interfere with the frequencies of on-board navigational equipment. The Government of India Prohibits the use of mobile phones on board at all times.
CONDITIONS OF CONTRACT
The carriage is subject to regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act 1972 and Notification regarding application of the Carriage which is Non-International. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. The following are the excerpts from regulations.
  • The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without there by incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to persons on board.
  • The company is not liable for damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of restricted baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • Carriers' liability for loss, delay or damage to baggage is limited to Rs 200.00 per kilo, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. Carrier assumes no liability for fragile or perishable articles.
  • The ticket issued by the company shall be subject to the rules of cancellation made by the Company for the time being in force, which may be seen at any office of the Company on request.
  • In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the carrier for each passenger shall be as per the carriage by Air Act 1972 as amended from time to time. At present the liability of the Carrier for each passenger shall be Rs. 7,50,000 if the passenger is 12 years or more of age and Rs. 3,75,000 if the passenger is below 12 years of age on the date of the accident.
OTHER INFORMATION
  • Kingfisher Red does not allow any pets onboard its flights
  • Kingfisher Red sells refreshments onboard all its flights, which are subject to availability. Outside food will not be allowed for consumption onboard any of Kingfisher Red flights.
  • Consumption of alcohol and smoking is strictly prohibited on all Kingfisher Red flights.
  • Pregnant women will be allowed to travel only up to the end of the 6th month of pregnancy, provided they have a medically fit to travel certificate issued by a certified Gynaecologist.
  • Passengers with ill health will be allowed to travel provided they have a fitness to travel certificate issued by a certified medical practitioner. The airline reserves the right to deny boarding to passengers who are considered medically unfit to travel and do not have appropriate medical certification.
E-TICKET AND BOARDING PASS PRIMA FACIE EVIDENCE OF CONTRACT
The e-ticket and the boarding pass constitute prima facie evidence of the contract of carriage between carrier and the Passenger named on the ticket. The conditions of contract contained in the ticket are a summary of some of the provisions of these conditions.
TICKETS
A person shall not be entitled to be carried on a flight unless that person presents a ticket valid and duly issued in accordance with carrier's Regulations. A ticket is not transferable. If a ticket is presented by someone other than the person entitled to be carried there-under or to a refund in connection therewith, carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket.
TICKET NOT TRANSFERABLE
A ticket is not transferable. If a ticket is presented by someone other than the person entitled to be carried there under or to a refund in connection therewith, carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket.

PLEASE NOTE THAT ONCE THE TICKET HAS BEEN ISSUED, THE NAME OF THE PASSENGER CANNOT BE CHANGED
PERIOD OF VALIDITY
Except as otherwise provided in the ticket, in these conditions or carrier's regulations, a ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used from the ticket is used from the date of issue thereof.
PROMOTIONS
Kingfisher Red in its endeavour to provide greater value to its customer, will be entering into alliances for joint promotions with hotels, car rental companies, financial institutions and other manufacturers/ companies to provide value added services.

While Kingfisher Red will do its best to ensure that the partner with whom there is a tie-up for a promotion, complies with the rules of the promotion, Kingfisher Red will not be held responsible for any lapse in quality of service by the promo partner. Kingfisher Red will also not be held responsible or liable for damage for cancelled flights, rescheduled flights which may impact the customers schedule as part of the program offering.
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GO Air
Go Airlines (India) Pvt. Ltd. (The "Company")

The carriage of a Customer and Baggage on any flights of the Company is subject to GoAir Regulations (as defined below) relating to the conditions of non-International carriage of Customers and Baggage framed pursuant to The Carriage by Air Act, 1972 and the Notification regarding application to carriage which is non-international.

The carriage is subject to regulations relating to the conditions of Non-International Carriage (Customer and Baggage) framed in accordance with The Carriage by Air Act [1972] and Notification regarding application of the Carriage which is non-International.The liability of the Company for damage sustained in the event of the death or wounding of a customer or any other bodily injury suffered by a Customer or by his Baggage during the course of carriage by air will be governed by the provisions of sections 4, 5, 6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications and amendments as notified in the Govt of India, Ministry of Civil Aviation notification and as amended from time to time.

The Company reserves the right to vary, amend or alter these GoAir Regulations at any time without prior notice or liability. Customers are solely responsible for regularly reviewing these GoAir Regulations and Customers agree and acknowledge that by making reservation of GoAir tickets online, subsequent to any such variation, amendment or alteration, shall constitute the acceptance of by the Customer of such variation, amendment or alteration.

For the purpose of these GoAir Regulations, the following words shall have meanings ascribed to them as stated hereunder:

"Baggage" means Customers' personal property accompanying the Customer on the trip. It consists of both Checked Baggage and Cabin Baggage.

"Booking" also referred to as electronic ticket or e-ticket, shall mean means the details which the Company or the Company's authorized agent has entered into the reservation system relating to a journey.

"Cabin Baggage" shall mean any of the Customers' Baggage other than checked Baggage.

"Checked Baggage" means that part of the Baggage which the Company has taken into its custody for carriage in the hold of the aircraft and for which the Company has issued a valid baggage check.

"Customer" means any person, other than members of the Company's crew, with a Booking who is to be carried or who is carried on the aircraft.

"Fare" means the price any person with a Booking pays the Company for a seat on a flight between one point of origin and one point of destination.

Before You Travel
The Company only offers "e-tickets". An itinerary does not constitute a document of carriage. The primary record of carriage is the Booking in the database of the Company and in the event of any differences between the itinerary and the Booking in the database of GoAir, the Booking shall prevail.

Check-In
All Customers, including infants, must carry and present on demand valid photo identification at Check-in. Customers are notified that all timings indicated are as per local time at the airport and our Customer check-in begins 2 hours prior to and closes 40 minutes prior to the scheduled departure time of the relevant flight.

Flight Changes / Cancellations
Fares and schedules are subject to change without notice. When the Company announces new routes, they may be subject to change and regulatory approval.

Since the Company offers everyday low fares, once a Customer's Booking is confirmed and paid-for and the e-ticket is issued, the amount paid is non-refundable. Check-in commences 2 hours prior to scheduled departure. Failure to show up for the flight at least 40 minutes prior to the scheduled departure will result in the fare being forfeited and the Company will not provide any monetary refund of the Fare.

Subject to availability and payment of all applicable amounts, changes can be made to your booking as follows.

Changes to the origin and/or destination of travel and Customer name changes are not permitted.

Changes to date or time can be made to your booking if you notify us atleast 6 hours prior to the scheduled departure time by visiting our website, our Airport ticketing counter or calling GoAir Customer Call Centre.

Changes to your reservation will result in a fee of Rs.500 per person per sector per event, when rebooked through the website and Rs.550 per person per sector per event when rebooked by Go Customer Call centre or Airport ticketing office.

Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference (if any) if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is

lower than the originally booked fare - the balance of the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 600 per person, per segment per event. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel.

All fares are subject to change until purchased.

Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Infants under the age of 2 years, and not occupying a seat, are required to pay the PSF tax of Rs. 225 (or as may be applicable at the time of the Booking).

We recommend that Customers verify their travel itinerary at between 72 to 24 hours before the scheduled departure of the flight on the Company's website at www.goair.in. Baggage & Security:

The Company will, at all times, have the right to refuse to carry any Baggage that does not comply with, applicable law, the Citizens Charter framed by the Company, other policies of the Company and/ or any requirements of the Bureau of Civil Aviation Security ("BCAS"). As required by applicable law, Customers will be subjected to a security screening prior to boarding the aircraft.

As stipulated by BCAS guidelines, Customers may carry a maximum of one piece of Cabin Baggage, , with an additional restriction of maximum weight for one piece of 7 kgs., not to exceed 55cm + 35cm + 25cm (Total 115 cm) in dimension. The Company offers Customers the option to check-in up to 15 kgs. of Checked Baggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying Customer (this does not include infants below the age of 2 years).

Checked Baggage in excess of 15 kgs. is subject to payment of a fee of Rs 70/- per kg. to be paid at check-in at the airport. The Company may accept excess Baggage only of space permits.

The Company assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, tears, dents, soiling, breaking, leaking, scuffs, manufacturing defects etc. including any damage to the zippers, straps, wheels and/ or handles of the Baggage). GoAir will not be liable for any loss or damage caused

by delay in the carriage by air, of Customers or Baggage.

We recommend that all medication, valuables and precious items (cameras, jewellery, money, electronics, etc.) and items which are perishable should be carried in the Customer's Cabin Baggage and not the Checked Baggage.. The Company shall not accept any responsibility for these items.

In any of the circumstances not covered in these GoAir Regulations, the entire liability of the Company for loss, delay or damage to Baggage is limited to Rs. 200 per kg subject to a maximum of Rs 3000 only. Notwithstanding the above, the Company however assumes no liability for fragile or perishable items.

Onboard Our Flights:
The Company reserves the right to refuse passage to any Customer who is under the influence of alcohol or drugs, or where the Company or its duly authorised representatives/ staff believe that it is necessary for the safety and comfort of other Customers or for the protection of property. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to other Customers. Children under the age of 12 require adult accompaniment at all times. For more details kindly refer to the Citizens Charter framed by the Company.

The reservation itinerary issued by the Company shall be subject to rules of cancellation framed by the Company for the time being in force, which may be reviewed at the Company's website at www.goair.in or at the offices of the Company on request.

On all flights of GoAir, snacks and beverages may be for sale (subject to availability) to Customers. Smoking or consumption of alcohol is strictly prohibited on board any of our flights. Use of mobile phones is also prohibited on board any of our flights.

The Company is always entitled to, without assigning any reason whatsoever, cancel or delay the commencement or continuance of any flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the Customers or any other person on any ground whatsoever.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Company for each such Customer shall be Rs 5, 00,000 only if the Customer is 12 years or more of age and Rs 2, 50,000 if the Customer is below 12 years of age on the date of the accident.

Where bad weather or events beyond the control of the Company have resulted in any of the flights of the Company being cancelled or delayed, the Company will try to assist Customers to get to their destination, but will not be liable in any manner for such delay or cancellation. The Company does not connect to other airlines and hence is not responsible for any losses or damages incurred by the Customers while trying to connect to or from other airlines, whether as a result of a delayed or cancelled flight or not. If at any stage it is found that the aircraft with the booked load or Customers will be over loaded, the Company will have the right to decide which Customers or baggage/ articles shall be off-loaded and such decision shall be final and binding.

Except in the case of its act(s) or omissions done with intent to cause damage, the Company shall not be liable for any errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of the Company as to the dates or time of departure or arrival or as to the operation of any flight.

Governing Law and Disputes
These GoAir Regulations shall be subject to, interpreted in accordance with and governed by Indian law. All claims and disputes shall be subject to the exclusive jurisdiction of Mumbai, India only.

Special Condition for Srinagar & Jammu Airports

Passengers traveling on flights originating from Srinagar & Jammu Airports will not be allowed to carry any hand baggage and are requested to report 3 hours prior to departure time at Srinagar and Jammu airport for check-in due to extra security measures.

Counters will close one hour prior to departure.
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Kingfisher Airlines:
The carriage is subject to KINGFISHER AIRLINES regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as KINGFISHER AIRLINES Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

Excerpts from Regulations
The company reserves to itself the right, without assigning any reason, to cancel or delay
  • Kingfisher Airlines reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. Kingfisher Airline also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Kingfisher Airline may constitute risks to the aircraft or to the persons on board.
  • If at any stage it is found that the aircraft with the booked load or Passengers, etc. will be over loaded Kingfisher Airline will have the right to decide which Passengers or articles shall be off-loaded and such decision shall be binding.
  • . Kingfisher Airline is not liable for any loss or damage occasioned by delay in the carriage by air of Passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • The Kingfisher Airline 's liability for loss, delay or damage to baggage is limited to INR 450 per kilo, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. The Carrier assumes no liability for fragile or perishable articles.
  • The ticket issued by Kingfisher Airlines shall be subject to rules of cancellation made by Kingfisher Airlines for the time being in force, which may be seen at any office of Kingfisher Airlines on request.
  • In the event of death of a Passenger, or any bodily injury or wound suffered by a Passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each Passenger shall be INR 7,50,000 if the Passenger is 12 years or more of age and INR 3,75,000 if the Passenger is below 12 years of age on the date of the accident.
Your attention is drawn to the conditions of contract and other important notices and advice printed in this ticket.
TERMS AND CONDITIONS
class Of Service -
Kingfisher Airlines will offer a single class experience on all its modern aircraft, known as KINGFISHER class.

SEATING -
Seating will be assigned through advance reservations or during check-in process at the airport

INFLIGHT SERVICES -
Utmost care will be taken to make the flight a memorable experience.

NON_SMOKING FLIGHTS -
The Government of India prohibits smoking on all domestic flights. As a separate precautionary measure, all toilets are fitted with smoke detectors. All flights operated by KINGFISHER AIRLINES are NON-SMOKING FLIGHTS.

Reservation Requirements -
  • Reservations are not confirmed until recorded as accepted by Kingfisher Airlines or its authorized Agent.
  • As provided in Kingfisher Airline's Regulations, certain fares may have conditions, which limit or exclude the Passenger's right to change or cancel reservations.
Check-In Time -
Check in usually starts 150 minutes before departure. Passengers are however requested to check-in at the airport of embarkation at least 75 minutes before scheduled time of departure. The times shown on the e-ticket are the flight departure times. Passengers are requested to arrive at the airport not later than the time stated. Upon arrival at the airport, please have The baggage screened and report at the KINGFISHER AIRLINES counter to permit the completion of the formalities.

Check-in counters will be closed 30 minutes before departure time for all Passengers. In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time. Passengers, who do not report at the boarding gate, will not be allowed to board the flight and their money will not be refunded or their tickets will not be revalidated for another travel date/flight.

KINGFISFER AIRLINES will make every attempt to maintain scheduled departure and connections. In the event of delays and misconnections, KINGFISHER AIRLINES cannot be held liable.

Passengers who have through checked-in their baggage to the final destination are required to identify their checked baggage before re-boarding onward flight.

Check-in time for groups - Passengers traveling in groups (40 or more Passengers traveling together) are advised to report to the airport at least 90 minutes prior to the flight departure.

Groups of less than 40 passengers can report at the airport 75 minutes prior to departure.

No Show Passengers -
Confirmed Passengers who do not present themselves for their booked flight are termed as 'No Shows'. If for some reason you are unable to undertake travel on the flight for which you have a confirmed booking, please let Kingfisher Airlines know as early as possible. This would enable Kingfisher Airlines to offer the seat to another Passenger who otherwise would be unable to travel. You will appreciate that one-day Passenger may be the Passenger needing a reservation on an already fully booked flight.

Seat Release Charge -
Seat Release is allowed upto One (1) hour prior to departure. In case of cancellation or rebooking, there will be a Seat Release Charge for each modified segment per Passenger. Please check the fare rules. The amount to be refunded will be in the form of credit note. A credit note will be issued by the system for the balance amount . This credit note can be used for any future bookings Kingfisher Airlines Ltd Credit note will be valid for a period of 12 months from the date of issue of the credit note. Authorized personnel can extend the validity of the credit note. The extension period will be governed by Kingfisher Airlines' policy

Point To Point Airline -
Kingfisher Airlines is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Passengers or their baggage to other flights, whether operated by Kingfisher Airlines or another carrier and does not assume any responsibility to ensure the connections for onward flights on Kingfisher Airlines services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances Kingfisher Airlines will not provide for accommodation nor will it provide or arrange for alternate mode of travel.

Rescheduling -
Kingfisher Airlines does not warrants or undertakes to adhere to schedule timing and reserves the right to change or cancel the scheduled flight without any prior notice due to any situation beyond Kingfisher Airlines's control. However, Kingfisher Airlines will make every attempt to maintain scheduled departure and connections. In the event of delays and misconnections, KINGFISHER AIRLINES will not be held liable.

Hand Baggage Regulations -
As per Government of India safety regulations only one hand baggage not exceeding L + B + H + being 115 cms. per Passenger will be allowed on present Kingfisher Airlines aircraft (Airbus A 320), which may vary with the type of aircraft which Kingfisher Airlines may operate from time to time. The weight of the hand baggage should not exceed 7kgs. Strolley bags with above specified dimensions will be allowed Contours are available at all airports to check the dimensions. If it exceeds these specifications, the Passengers will be requested to check you bag into the baggage hold. Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

Articles -
Articles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations)
  • An overcoat wrap or blanket.
  • An umbrella or walking stick.
  • A lady's handbag, lady's pocket-book or lady's purse
  • A reasonable amount of reading matter for the flight
  • A small camera and/or a pair of binoculars
  • Infant's food for consumption in flight and infant's carrying basket
  • A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Passenger's use provided that the Passenger is dependent upon them.


Dangerous Articles In Baggage -
For safety reasons, dangerous articles, such as those listed below, must not be carried in Passenger's baggage.

Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.

Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches , radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.

Poisons and infectious substances such as insecticides, weed-killers and live virus materials .Other dangerous articles such as magnetized materials, offensive or irritating materials.

The Government of India Prohibits the use of mobile phones on board at all times.

Prohibited Articles -
Also carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.

Valuable Articles -
Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value, are best carried with the Passengers in the cabin.

Restricted Articles -
Medicines and toiletries in limited quantities, which are necessary or appropriate for the Passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The above terms are only illustrative and not exhaustive and for further information you may contact KINGFISHER AIRLINES office.

Security Regulations -
According to security regulations, Passengers are advised:
  • Not to accept any packets from unknown persons.
  • Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before baggage screening / check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one hand baggage, the sum of the three dimensions (viz. length, breadth and height) of which should not exceed 115 cm.
  • Battery cells / Dry cells carried in the hand baggage or in any electrical/electronic items are liable to be removed and the Kingfisher Airlines airline would not be in a position to hand-over the same at the destination. The same may be carried in registered baggage.
ONLINE-TERMS AND CONDITION
Taxes are indicated separately from the basic fare. Taxes are charged to all guests, whether adult, child or infant. Cancellation: Cancellations are allowed upto one (1) hour prior to departure. The cancellation charge is INR 500. Only taxes will be refunded if a guest is a No Show or if the booking is cancelled within one (1) hour to departure. All refunds will be in the form of a credit note. Seat Release Charge: In the event a booked seat is released due to a rebooking, a fee of INR 200 will be charged as the Seat Release Charge for each modified segment in addition to any applicable difference in fare. No monetary refund will be allowed. A credit note will be issued by the system for the balance amount to be refunded. This credit note can be used for future bookings on Kingfisher Airlines. Credit notes will be valid for 12 months from the date of issue of the credit note.

E-Ticket and Boarding Pass Prima Facie Evidence of Contract-
The e-ticket and the boarding pass are and remain at all the times the property of Kingfisher Airlines and constitution prima facie evidence of the contract of carriage between Kingfisher Airlines and the Passenger named on the ticket. The conditions of contract contained in the ticket are a summary of some of the provisions of these conditions.

Requirement For Ticket -
The Passenger shall not be entitled to be carried on a flight unless that Passenger presents a ticket valid and duly issued in accordance with Kingfisher Airlines' regulations.

Ticket Not Transferable -
A ticket is not transferable. If a ticket is presented by someone other than the Passenger entitled to be carried there under or to a refund in connection therewith, Kingfisher Airlines shall not be liable to the Passenger so entitled if in good faith it provides carriage or makes a refund to the Passenger presenting the ticket

PLEASE NOTE ONCE THE TICKET HAS BEEN ISSUED, THE NAME OF THE PASSENGER CANNOT BE CHANGED

Stopovers -
Stopovers may be permitted at agreed stopping places subject to government requirements and Kingfisher Airlines' regulations. Stopovers be arranged with Kingfisher Airlines in advance and specified on the ticket.
Fares and Charges
Schedules -
Kingfisher Airlines undertakes to use its best efforts to carry the Passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

Schedules can be subject to change without prior notice and Kingfisher Airlines assumes no responsibility for making connections.

Cancellation and Changes in Flight Schedule -
In case of circumstances beyond Kingfisher Airlines control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Kingfisher Airlines or others all actual, threatened or reported) Kingfisher Airlines may without notice cancel or delay a flight. If due to such circumstances Kingfisher Airlines cancels or delays such flight, Kingfisher Airlines shall either:

Carry the Passenger on another of its scheduled passenger services on which space is available; or

Reroute the Passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation.

If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Kingfisher Airlines may recover the additional charge from the Passenger; or

Make a refund in accordance with the terms and conditions mentioned herein and shall be under no further liability to the Passenger.

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Kingfisher Airlines shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Kingfisher Airlines as to the dates or time of departure or arrival or as to the operation of any flight.
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Spicejet
Terms & Conditions for Spicejet
The carriage of a Guest is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Guests check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.

Schedule is subject to change and regulatory authority approvals.

Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 10.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

SpiceJet allows its Guests to check-in up to 15 kg of luggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying passenger. Baggage in excess of 15 kg is subject to a fee to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.

Bookings are non-refundable. Failure to show up for the flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited.

Any promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed.

Bookings made through Travel Agents a non-refundable Transaction Fee will be collected directly by them. Changes to the date or time can be made to your Booking if you notify us at least 2 hours before the scheduled departure time by phoning the SpiceJet Sales & Reservation Centre or at the airport or through the SpiceJet internet web site at www.spicejet.com Guest name changes are not permitted. Changes to your reservation will result in a fee, as shown in the fare rules, plus any difference in the fare between the original fare paid and the fare for the revised booking.

Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.

SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).

SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Guests while trying to connect to or from other airlines.

The consumption of alcohol on board is strictly prohibited.

SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Guests or for the protection of property.

Smoking is not permitted on any SpiceJet aircraft.

SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items. In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard. Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.

Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.

The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.

If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.

The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.

The Carrier's liability for loss, delay or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 3000 only. The Carrier assumes no liability for fragile or perishable articles.

The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.

In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 500,000 only if the passenger is 12 years or more of age and Rs 250,000 if the passenger is below 12 years of age on the date of the accident.

Children under the age of 12 require adult accompaniment at all times. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children (as per UNMR inventory). SpiceJet charges Rs. 500 per child, per one-way trip for offering this service in addition to the applicable fares for their travel. Guests should complete and sign an Unaccompanied Minor Form at the departing airports.

SpiceJet provides water and a light snack free of charge on all its flights to all our Guests.

Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs. 275 plus the government PSF tax of Rs.225.

The use of wheelchairs is limited to only 4 guests per flight, which needs to be booked in advance through our guest Sales & Service Reservation center. There is no charge for this service. SpiceJet also offers appropriate assistance to blind passengers.

Sports/Skiing equipment will be subject to a fee of Rs. 500 per equipment, per sector.

There would be a transaction surcharge of Rs. 100.00 and Congestion charge of Rs. 150 applicable for every booking in the basic fare addition to Fuel Surcharge of Rs. 750 and a Government Tax (PSF) of Rs. 225
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Indigo
Introduction and Definitions
The carriage of a passenger (�Customer�) and baggage (�Baggage�) is subject to IndiGo's regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) Regulations 1992 (the �Regulations�), which are framed in accordance with The Carriage by Air Act, 1972 and the Notification regarding application of the carriage which is non-international.

The liability of InterGlobe Aviation Private Limited (�IndiGo�) for damage sustained in the event of the death or wounding of a Customer or any other bodily injury suffered by a Customer or any loss or damage suffered by his/her registered Baggage during the course of carriage by air will be governed by the provisions of sections 4.5.6 and the rules contained in the Second Schedule of Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Notifications published by Ministry of Civil Aviation, Government of India, as amended from time to time.

IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.

Please note that personal data given to IndiGo is for the purpose of making a reservation for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The term �Flight Segment� as used herein means a single take-off and landing; for example, Delhi � Guwahati on IndiGo Flight 101. The term �Sector� as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.
Making a Reservation and Payment for Travel
IndiGo is a �ticket-less� airline. An itinerary does not constitute a contract of carriage. The booking in IndiGo's database (the �Booking�) is the primary record of carriage and in the event of any differences between the itinerary and the Booking in Indigo's database, the database Booking will be the reference point and shall prevail.

Your Booking becomes confirmed (i.e., it becomes a �Confirmed Booking�) when IndiGo or its authorized agent receives your payment and issues you a valid confirmation number (called a �Confirmation Number� or �PNR Number�). Please take note of this Confirmation Number, as it may be required for future reference.

IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.

Please note that personal data given to IndiGo is for the purpose of making a reservation for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The term �Flight Segment� as used herein means a single take-off and landing; for example, Delhi � Guwahati on IndiGo Flight 101. The term �Sector� as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.
Fare Rules
Once purchased, IndiGo bookings are not refundable; but if your travel plans change, you can use your booking as a credit for future travel.

Fares booked through goIndiGo.in or http://mobile.goIndiGo.in (for our Customers who have GPRS capability in their phones or PDA's) are bound by the same terms and conditions of all IndiGo bookings.

IndiGo offers all its fares on a one-way basis

All IndiGo fares are quoted in Indian Rupees (Rs, or INR).

IndiGo fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals.
As provided in IndiGo's Regulations, certain fares may have conditions which limit or exclude the Customer's right to change or cancel Bookings.


Fares and schedules are subject to change without notice. IndiGo's schedule is also subject to regulatory authority approvals.


Once purchased, a Customer's fare will not change; provided, however, that if a Customer requests a subsequent change in the Booking or routing, revised fares may be applicable.


IndiGo offers a hold and pay facility for customers who do not have credit cards. Customers can call the call centre, or use our GRPS mobile device booking site, http://mobile.goIndiGo.in , to make a Booking and hold it for 24 hours. During the hold period, Customers need to confirm the Booking by paying in cash at one our �hold and pay� agents, which include IndiGo Shops and the IndiGo Airport counters. Please note that hold bookings cannot be made for travel that starts within 48 hours of the Booking.


An IndiGo booking is valid from the date the booking is paid for until the last commencement date of travel thereon. Unused bookings, or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo's rules and regulations.


A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

IndiGo bookings are not transferable.

If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

The Booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which may be seen at our website, goIndiGo.in , or at our offices on request.

Special Rules and Charges for Certain Customers, Pets and Baggage
IndiGo does not offer special fares for children or students.

IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair Customers. Such

Customers are required to mention the requirement of these services at the time of making the Booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

For safety reasons, infants under the age of 2 years (�Infants�), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee or Rs. 275 per Sector plus the government PSF tax of Rs. 225 per Sector (or as may be applicable at the time of Booking). A maximum of one Infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for a free Baggage allowance. Proof of age is required, so please have the Infant's valid photo-ID available for inspection.

The use of wheelchairs is limited to 4 Customers per flight. Wheelchair Customers will incur a charge of Rs. 500 per Sector, which needs to be paid when reserving this service, either at time of Booking or at the check-in counter.

Children under the age of 5 must be accompanied by an adult companion at all times. Children between the ages of 5 and 11 must be accompanied by companion aged 16 years or more, unless they are identified as an �Unaccompanied Minor� and the relevant documentation is supplied.

Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule.

Checked Baggage in excess of 15 kg is subject to a fee of Rs. 70 per kg per Sector, to be paid to IndiGo at check-in.

Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized items submitted as Checked Baggage will be subject to a fee of Rs. 500 per piece of equipment, per Sector.

Taxes and Surcharges
IndiGo fares do not include applicable government taxes and surcharges.

Applicable taxes and surcharges are added to the basic fare.

Currently taxes and surcharges include a Transaction Surcharge of Rs. 100 per Sector and a Fuel Surcharge of Rs. 750 per Sector.

Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector.

Various additional surcharges, e.g., for items or travel agency processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.

Taxes and surcharges may be added, modified, or removed from time to time.

Once a booking is made, fares, surcharges and taxes paid are non-refundable.

Making Changes After Purchase
IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to said person.

Changes to a Customer's name, the origin of travel, and/or the destination of travel are not permitted.

Changes to the date or time can be made to a Customer's Booking by contacting IndiGo and completing the changes no later than 2 hours before the scheduled departure time. Customers can make changes by phoning IndiGo's call centre, at IndiGo airport counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet, or participating travel agent who made the original Booking. Changes will result in a fee of Rs. 600 per Sector, plus any difference in the fare between the original fare paid and the fare for the revised Booking.

All taxes and surcharges are carried across to the new Booking. Depending on the changes requested, additional surcharges or taxes may apply.

If the difference in fare, less applicable fees, results in a credit to the Customer, then the Customer shall receive a credit for travel on IndiGo that will remain valid for twelve (12) months from the date of issue.

In the event we provide a Customer a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment. If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card. The refund of a booking made by a participating travel agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking . Alternatively, a Customer may request a credit slip to be used for a future IndiGo flight. Note: Only Customers having valid IndiGo bookings are allowed to collect refunds. It is mandatory to show an original photo identity card and itinerary to collect any refund.

Checked and Cabin Baggage Rules
IndiGo's liability for loss, delay or damage to Baggage is limited to Rs. 200 per kg with a maximum of Rs. 3,000 only; however, Indigo assumes no liability for fragile or perishable articles.

Checking In For A Flight
A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

Customer check-in at the airport begins 2 hours prior to the scheduled departure and closes 30 minutes prior to the scheduled departure.

Customer check-in at goIndiGo.in begins 48 hours prior to the scheduled departure and closes 1 hour prior to the scheduled departure.

Please note that Customers are requested to report 120 minutes prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time.

IndiGo will deny the boarding of, and cancel the Booking of, a Customer who does not meet the boarding deadlines, without refund or compensation.

Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited.

All Customers, including children and Infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

The following are considered to be valid photo identification documents:
1.Valid Passport
2.Valid Driving License
3.Election Photo Identification Card
4.Credit card used for making the Booking or any photo credit card
5.PAN card issued by the Income Tax department
6.Photo identity card issued by the employer, being government and reputed private sector organizations
7.Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
8.Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo offers assigned seating at our Airport check-in counters. Customers can also request seating when making a Booking through our call centre. Seats with extra leg-room are available for an additional fee of Rs. 100 per Sector.

IndiGo does not connect Baggage to other airlines or from one IndiGo aircraft to another at intermediate stopping points. Customers deplaning from one IndiGo airplane and boarding another IndiGo airplane, or switching to another airline, must collect their Checked Baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Customers must ensure that there is enough time gap (we recommend a minimum of 1.5 hours) between two flights if making a Booking involving a change of airplanes or carriers at an intermediate airport stop.

If at any stage it is found that the aircraft, with the booked load of Customers, will be over loaded, IndiGo reserves the right to decide which Customers or Baggage shall be off-loaded and such decision shall be final and binding.

IndiGo reserves the right to deny boarding to Customers who it considers to be medically unfit to travel and who do not have appropriate medical certification.

IndiGo reserves the right to refuse travel to any Customer that is believed to be under the influence of alcohol or drugs or where IndiGo believes it is necessary for the safety and comfort of other Customers or for the protection of property.

IndiGo also reserves the right to refuse to carry any Customer whom it considers unfit to travel or who, in the opinion may constitute a risk to the aircraft or to the other Customer and the IndiGo crew members.

Security Screening
As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening. As per Government of India security regulations, Customers will be required to undergo personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding sterile area.

Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded into the aircraft.

A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:
1.Not to accept any packets from unknown persons.
2.Not to leave Baggage unobserved at any time, especially within airport area.
3.Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
4.To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
5.To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
6.Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination. IndiGo recommends that such items be carried in Checked Baggage.

Onboard the Aircraft
IndiGo provides water free of charge on all its flights to all Customers. Other beverages may be offered for sale.

IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule.

Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements. Please note that children aged below 15 years and Customers aged above 60 years will not be allowed to sit near the emergency exits.

The Government of India Prohibits the use of mobile phones on board at all times.

Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

The serving of, or consumption of, alcohol on board is strictly prohibited.

Flight Delays or Cancellations
IndiGo reserves the right to cancel or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever.

Sometimes circumstances beyond IndiGo's control result in flight delays or cancellations. In such circumstances, IndiGo reserves the right to cancel or delay a flight without prior notice and without liability. Circumstances beyond IndiGo's control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc.

IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled or delayed for more than three hours, a Customer shall have to right to choose:

1.a refund of the booking cost; or
2.a credit of the booking cost for use in future travel on IndiGo; or
3.re-booking onto an alternative Indigo flight at no additional cost subject to availability.

IndiGo assumes no liability for any flight delay or cancellation.
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