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1. Why do I need an online reservation system?
Reservations made over the Internet cuts your operating cost attracts affluent customers and reduces your dependency on traditional channels of distribution customers get faster, easier and guaranteed access to your inventory 24 X 7 enhances your brand visibility, builds customer loyalty through direct interaction.
2. I already have a reservations page on my website.
Can your website guarantee a closed sale? Only when the customer is sure that he is being offered a room at a displayed price with all the amenities on the date or dates he has requested and has paid for it in real time is it considered a reservation. Most online hotel reservation systems cannot deliver this.
ViaStay comes with a comprehensive real-time internet inventory manager.
Our booking engine pre-integrated into a multi-currency, free sub-merchant account, multi-payment options, payment gateway, so you can close the sale instantly. Becomes a safe transaction for you!
The customer pays upfront, feels satisfied because there is a sense of closure to the transaction and logs out knowing that he does not have to scout for any more hotel sites.
He has a first hand experience of your high standards of service right at his desktop.
The goodwill you reap from this direct access is immeasurable.
3. Does it mean more infrastructure costs ? Will it cost more?
Adding an e-commerce component to your business sounds like an exercise that involves high entry costs, integration of complicated software components, and maintenance of huge hardware infrastructure, technical staff and complicated logistics. And the return on investment appears at a place well beyond the horizon. That's all true, but only if you want to handle the entire operation yourself. The smart thing to do is to let someone else manage it for you. Try ViaStay.
No major changes in IT infrastructure
Entire operation is hosted and maintained for you, by us, on a 24X7 basis within the overall subscription charges
A very low set-up cost comes without any hidden charges and helps achieve online sales targets quickly
Integrating ViaStay with your existing branded website takes place within 24 hours
ViaStay manages the infrastructure with 100% efficiency and gives you the flexibility of pricing and managing your own online room sales inventory
4.Can anyone use this technology? Is it simple?
ViaStay is very simple and easy to use
The interface is so user-friendly that it empowers you to operate effectively, efficiently and economically from Day One of the implementation
Due to the highly intuitive nature of the system, your staff can run the system within a few hours without any formal training
5. How does it work at the customer's end?
The ViaStay hotel reservation software enables hotels and other accommodation-providers to accept instant real-time reservations.
Guests visit your hotel website pages, look at your room descriptions, images, etc
When they decide to book a room, they click on the reservation link (it is advised to keep one on every page) shown as 'Reserve Now' or 'Check Availability'
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The reservation link takes the guest to the ViaStayhotel reservation system (the URL address can be hidden so that your own domain name is still displayed and the ViaStay pages have the exact look of your website pages, so that the customer doesn't realize that they have moved on to the ViaStayhotel reservation system.
The reservation screens are user friendly and the guests can easily view rates and room descriptions in 10 major international languages.
Your guests enter their chosen dates and available rooms are displayed
They choose a room or rooms , enter their credit card details to pay (either the full amount or a room night deposit as specified by your business policy)
Your guests see a confirmation screen and receive an auto-generated email from you confirming their reservation
You receive an auto-generated email, fax, SMS from ViaStay summarizing the reservation
The process is that simple!
6. How much control do I have to manage my inventory?
You have complete control to enter and modify room description, rates and allocations - all accessible 24 hours a day from any PC with an internet connection.
Increase your room allocations or close out dates which are fully booked
If you have a smaller property, you can choose to manage all guest reservations through the ViaStay M.A.R.S. (Merchant Accounting and Reporting System) back office, updating booking and payment status as and when you require. Just like a mini-Front Office System
Feature password-protected wholesale contract rates, allowing your Wholesale Clients / Agents / your other Sales offices to make instant reservations from your website at the contract rates
The same can be done for your Corporate Clients too
Collect valuable information for marketing your property
Have access to Guest email addresses stored in the database, easily
View statistics such as how many people have checked availability, how many have booked, total room nights actually booked and the total revenue generated
7. Seems right for a big hotel chain, but will ViaStay work for smaller properties?
The ViaStay online hotel reservation software is perfect for any property selling accommodation over the Internet. It works equally well for a small guest house as it does for an international hotel chain. ViaStay enables guests to check availability directly from your website or from the hotel page or any other third party pages.
The challenge for any hotel today is how to increase the visibility and reach of their property at as low a cost as possible. The multi-lingual, multi-currency, multi-payment options nature of the ViaStayreservation system empowers your global customers to complete the transaction without language, denomination or geographic barriers, The ViaStay reservation system offers you a unique opportunity by enabling you to compete with any hotel property with a distinct advantage.
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