|1.1. Who is Panicker's Travel ?|
|Panicker's Travel India Pvt. Ltd is an online travel, accommodation, and allied reservation service provider for its customers and agents ("End Users"). Panicker's Travel owns and operates the website http://www.panickerstravel.com. The Website enable End Users to make travel and accommodation related bookings and reservations. For providing the Services (as defined herein) Panicker's Travel has entered into contracts/arrangements with various holiday, hotel, transport and payment gateway service providers ("Third Party Service Providers").|
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and
Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules,2011.
The type of information collected from the Users, including Sensitive Personal Data Or Information
(as defined below)
The purpose, means and modes of usage of such information; and
How and to whom Panicker's Travel will disclose such information.
|1.4. What is Personal Information|
|"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.|
The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean Personal Information about that person relating to: Passwords;
Financial information such as bank accounts, credit and debit card details or other payment instrument details;
Information received by body corporates under lawful contract or otherwise;
User details as provided at the time of registration or thereafter; and
Call data records.
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as Sensitive Personal Data or Information.
|2. Privacy Statements|
2.1. Users Note
When browsing the Website, a User is not required to provide Personal Information unless and until such User chooses to avail or sign up for any of the Services.
Panicker's Travel may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, business development or for User administration.
The Websites may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Panicker's Travel hereby expressly disclaims any liability for any misuse of such information that is made available by Users in such a manner, neither does Panicker's Travel warrant or guarantee any such data or communication.
Panicker's Travel may choose to conduct contests and surveys to collect relevant information about the Users' preferences. These surveys and contests are optional and if the User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that the User provides in the registration process and through any surveys or contests is used to help Panicker's Travel improve its services to meet the needs and preferences of Users.
Panicker's Travel has implemented industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that Panicker's Travel shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Panicker's Travel including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Panicker's Travel may share/use Personal Information provided by Users with its subsidiaries and Third Party Service Providers for the purposes of, (i) enabling Users to enjoy the Services, (ii) detecting and preventing identity theft, fraud and other potentially illegal acts, (iii) correlating related or multiple accounts to prevent abuse of the Services, and facilitating joint or co-branded Services requested by Users, where such Services are provided by more than one corporate entity.
All Panicker's Travel employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information provided by Users, are obliged to respect the confidentiality of every User's Sensitive Personal Data or Information.
|2.2. Visitors Note:|
|No Sensitive Personal Data or Information is automatically collected by Panicker's Travel from any visitors of the Websites who are merely perusing or browsing the Website ("Visitor"). |
|2.3. End User Note:|
Where a User used the Services for making bookings for persons other than himself/herself/itself; the User shall confirm and represent that each of such persons shall be deemed to have agreed and authorised the User to disclose their Personal Information to Panicker's Travel.
Panicker's Travel may require the End User to pay for the Services with a credit card, wire transfer, debit card or cheque. Panicker's Travel will collect such End User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the End User through the authentication process. The End User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the industry standard degree of care as per current technology. The End User is advised, however, that Internet technology is not completely safe and User should exercise discretion on using the same.
Panicker's Travel may communicate with End Users through emails, notices posted on the Websites, text, and other forms of messaging. An End User can change his/her/its email and contact preferences at any time by logging into their account on the Websites and changing their account settings.
The End Users' personally identifiable information they choose to provide on the Website is used to help the Users describe / identify themselves. Additionally Panicker's Travel may choose to conduct contests and surveys to collect relevant information about the End Users' preferences. These surveys and contests are optional and if an End User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that Panicker's Travel collects in the registration process and through any surveys or contests is used to help Panicker's Travel improve its Services to meet the needs and preferences of the End Users.
|3. Registration Process|
|3.1. As part of the registration process, Panicker's Travel may collect the following Personal Information from End Users|
(iv) contact information including favourite locations including home address and office address, email address and mobile number.
3.2.This information specified in clause 3.1 above is collected on the registration form for several reasons including but not limited to,
(i) personal identification,
(ii) to facilitate travel, accommodation and allied reservations offered by Panicker's Travel,
(iii) to allow Panicker's Travel to contact the User for customer service purposes, if necessary,
(iv) to customize the content of the Website to meet specific needs of the User, and/or
(v) to make improvements to the Website.
Third Party Service Providers to the extent necessary to provide the End Users with the Services. Panicker's Travel may provide the Personal Information to Third Party Service Providers who work on behalf of or with Panicker's Travel to provide End Users with the Services, to help Panicker's Travel communicate with End Users or to maintain the Website. Generally the Third Party Service Providers do not have any independent right to share this information, however certain service providers who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
Not withstanding the above, Panicker's Travel shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Panicker's Travel including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.